Shipping policy

Where we ship
We currently ship within the United States. We don’t ship internationally at this time, and we can’t ship to PO boxes for some items.

Made to order
Every Déora item is printed and made after you order. Our items are produced by print partners, so the time it takes depends on the product.

Processing time
Production usually takes 2 to 7 business days, depending on the product. Apparel, blankets, and home items can take longer than cards and stickers. Production time starts after your order is placed, and it’s separate from shipping time.

Shipping time
Once an order ships, delivery usually takes 3 to 7 business days within the U.S. The estimated delivery date at checkout is a guide, not a guarantee. Weather, carrier delays, and high-volume periods like the holidays can add time.

Shipping rates
Shipping costs are calculated at checkout based on your items and location. 

Multiple items
If you order more than one item, they may be made in different places and ship separately. They may arrive on different days, and you may receive more than one tracking email. You won’t be charged extra for that.

Tracking
When your order ships, we’ll send a tracking number to the email you used at checkout. Tracking may take 24 to 48 hours to show updates after the label is created.

Holiday deadlines
For delivery by Christmas, please order by November 20 to December 7 depending on the item type. Orders placed after that may not arrive in time, and we can’t guarantee delivery dates during the holiday season.

Incorrect addresses
Please check your shipping address carefully at checkout. We can’t change an address once an order is in production. If a package is returned because the address was incorrect or incomplete, you’re responsible for the cost of reshipping.

Lost, delayed, or damaged packages
If your package hasn’t arrived by 5 bussiness days after the estimated delivery date, or it arrives damaged or incorrect, email us at thedeorashop@gmail.com with your order number and (for damage) a photo. We’ll work with you to fix it. See our Refund Policy for details.

Contact
Questions about shipping? Email thedeorashop@gmail.com and we’ll do our best to reply in a timley manner.